Called McClain’s today to get a status update. The coach was taken in early Wednesday and since it is in the “honeymoon” stage, it supposedly goes to the front of the line. Called today, Friday, to find out from my service advisor that the coach is still in “dispatch”. In other words, it is still in line to be looked at. Hmmm, ok. Maybe I need to institute a McClains customer service meter. From 1 (bad)-10 (great), we are at 8.
UPDATE: Called McClains today, Monday July 27, 2015 at 1 p.m. My Service Advisor first indicated the unit was still in dispatch, but might have been take by a tech into a service bay. She siad she would go check and call me right back. Still waiting at 2:00 p.m.
